Asking Tough Questions
I nodded along to John’s ongoing sales pitch, letting him think he was in control. But inside, I was plotting.
When I started asking challenging questions about engine specs and warranty details, he stumbled over his responses. “
Uh, well, let me check on that,” he stammered, clearly unprepared for a knowledgeable customer. Each question I asked seemed to surprise him more, and it was almost satisfying seeing him struggle to keep up.