Karen’s Critique
Karen hovered around the bar, clearly unimpressed with Kate’s pace. ‘You call that quick service?
’ she quipped, a frown sinking into her otherwise polished demeanor. Kate simply nodded, hiding any hint of irritation.
Karen’s criticism highlighted a deeper issue of her lack in leadership, which further fueled my understanding that changes needed to be made.
Poor guidance, it seemed, was adding to the stress the staff endured every day.