Management Woes
As I observed, it became obviously clear that this wasn’t just about guest services anymore. The mismanagement seeped into event planning too.
The scattered lists, missing equipment, and wary staff painted a troubling picture. It was unsettling.
Guests deserved seamless experiences, not chaos. I jotted down my observations, thinking about how this was a wake-up call.
Change was absolutely necessary, and quickly.