Calmness vs. tirade
As her tirade continued, my dad’s calmness seemed to agitate her even more. ‘You need to leave NOW!

‘ she screeched, pacing back and forth. Dad responded with a gentle smile, ‘Ma’am, this spot belongs to me.
‘ Her face twisted in disbelief and anger. The more composed he remained, the more furious she became.
It was like watching someone try to fight a brick wall. My dad’s calm words were impenetrable.